Shipping & returns

 

 

Within the European Union

Currently Voyar La Rue ships orders above €79,95 within the European Union free of charge. Within the Netherlands your order will be shipped free above € 39,95 with the standard service of PostNL. For the rest of the European Union, your order will be send with the standard service of UPS. Member countries of the European Union are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

 

Outside the European Union

Voyar La Rue ships also to countries outside the European Union. Orders outside the European Union will be send with the standard service of UPS. You can find the shipping costs per country below.

Australia

20

Bahrain

20

Brunei

20

Canada

20

Chile

29

China

20

Egypt

20

Japan

20

Jordan

20

Kuwait

20

Malaysia

20

Monaco

15

New Zealand

20

Norway

20

Oman

20

Philippines

20

Puerto Rico

20

Qatar

20

Saudi Arabia

20

Singapore

20

South Korea

20

Switzerland

20

Thailand

20

United Arab Emirates

20

United States of America

20

Venezuela

20

 

Voyar La Rue ships worldwide. If the name of your country is not on the list, please contact us at info@voyarlarue.com

Where do we deliver?

Voyar La Rue ships worldwide. No matter where you are, we can ship products to your location. If your country is not available while placing your order, please contact us via email, info@voyarlarue.com

When do we deliver?

Voyar La Rue aims to process and ship all orders within 48 hours, if the item is available.

Your order will be delivered between 9.00 am and 6.00 pm.

PostNL delivers from Monday to Saturday.

UPS delivers from Monday to Friday.

Our couriers do not deliver on Sundays and/or holidays.

Delivery time if an item is not in stock, does not include Saturdays, Sundays and/or holidays.

You can trace your package by using the track and trace code, which will be provided by email after sending your package.

Is the shipping destination within in the Netherlands?

Click on this link to trace your package.

Is the shipping destination outside the Netherlands?

Click on this link to trace your package.

No matter where you are, we can ship products to you. If your country is not shown in the list below and you would like to make a purchase, please send an email to info@voyarlarue.com

Australia

6-8 days

Austria

2-4 days

Bahrain

5-16 days

Belgium

1-2 days

Brunei

5-16 days

Canada

5-16 days

Chile

5-16 days

China

5-16 days

Cyprus

5-16 days

Czech Republic

3-5 days

Denmark

3 days

Egypt

5-16 days

Estonia

4-5 days

Finland

3-5 days

France

2-3 days

Germany

2 days

Greece

4-10 days

Hungary

3-5 days

India

5-16 days

Ireland

2-4 days

Italy

3-5 days

Japan

4-5 days

Jordan

5-16 days

Kuwait

5-16 days

Latvia

4-6 days

Lithuania

4-6 days

Luxembourg

2-4 days

Malaysia

5-16 days

Malta

4-10 days

Monaco

4-10 days

Netherlands

1-2 days

New Zealand

6-9 days

Norway

3-4 days

Oman

5-16 days

Philippines

5-16 days

Poland

3-5 days

Portugal

3-5 days

Puerto Rico

5-16 days

Qatar

5-16 days

San Marino

4-10 days

Saudi Arabia

5-10 days

Singapore

5-10 days

Slovakia

3-5 days

Slovenia

4-6 days

South Africa

8-10 days

South Korea

5-10 days

Spain

3-5 days

Sweden

2-4 days

Switzerland

2-3 days

Thailand

5-10 days

United Arab Emirates

5-10 days

United Kingdom

2-4 days

United States of America

4-7 days

Venezuela

5-10 days

Taxes and duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Return and exchange policy

Voyar La Rue wants you to be completely happy with your item(s). If you are unsatisfied for any reason, please do not hesitate to contact us at klantenservice@voyarlarue.com or call us at +31 (0)20 362 19 51.

Voyar La Rue guarantees that you will receive your purchase within 20 days, unless otherwise agreed upon in writing. If Voyar La Rue exceeds this term of 20 days, you have the right to cancel your purchase without any additional costs.

In order to facilitate the exchange or return of your items please fill in the return form. Then follow the instructions on the return form and detailed below. For returns of faulty items please follow the same process.

Unwashed, unworn or defective merchandise may be returned within 14 days after ordering for a merchandise exchange or a full refund.

If you want to return the goods, the shipping cost is for yourself. 

If you wish to exchange, please email us your required size and we will reserve it for you if the item is in stock. Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and have undergone a quality control check.

If we dispatched the wrong item or the item sent was defective, we offer a free return service. In all cases of an exchange we will not charge you extra shipping costs for shipping the item(s) from Voyar La Rue to your delivery address the first time. For every next exchange or return within the same order we will charge you extra shipping costs.

The exchange or return value is determined by the last retail price of the garment.

We do not accept returns on products that were not purchased via this website.

Due to security constraints, we cannot reimburse you for an amount greater than your purchase price.

Include the special monthly gift, also in case of exchanging your order.

Items returned outside the above timeframes are accepted at the discretion of Voyar La Rue.

Voyar La Rue will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received without a tag, you should notify us (by klantenservice@voyarlarue.com) on the same day if you wish to return. We strongly advise you to check garments thoroughly upon delivery before removing any attached tags.

Return address

Voyar La Rue
Hoogoorddreef 81
1101 BB Amsterdam
The Netherlands

In order to facilitate the exchange or return of your items, we must receive the return within 14 days from the day of the delivery of the item(s).

In order to exchange or return, you need to fill in the return form, which you can find in the package. Then follow the instructions on the return form. If you wish to exchange, please email us your required size and we will reserve it for you if the item is in stock. 

Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package if possible, and include a completed return form. It is recommended that you ship your return via a carrier who will provide your package with a tracking number to ensure that it does not get lost.

If the customer decides to return the package in any other way, any and all shipping charges related to returning the package to Voyar La Rue must be prepaid. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union.

Exchanges

You can exchange every product for another size, color or model. There are no extra costs involved for exchanging products the first time. For every second return and/or exchange within the same order, extra shipping costs will be charged. If the amount exceeds the original order, you will receive an additional invoice. If the amount is less than the original order, you will be refunded.

Faulty goods

In order to facilitate the exchange or return of faulty items, please fill in the return form. Then follow the instructions on the return form. Faulty items will only be accepted if the delivered goods are damaged or if there is a subsequent manufacturing fault within a period of 2 months after delivery. All items returned as faulty will be inspected, and any items deemed to subject to fair wear and tear will not be accepted as faulty. Exchanges are possible if the item is available. When possible, items may be repaired on request, but only when such items are deemed faulty and repairable. Repairs do not come with any guarantees.

Refunds

Refunds will be made within 10 days after your return has been processed. All undamaged, correctly returned products will be credited to the original purchaser's creditcard. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.

For further information, you can contact one of our customer service representatives at +31 20 362 19 51 or send an email to klantenservice@voyarlarue.com with any questions you may have.

Once our returns department has received your package, your refund will be processed, using the original form of payment, within 10 weekdays. Please note that your banking institution may require additional days to process the transaction once they have received the information from us.

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